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The RMV will be strictly enforcing a No Walk-In Policy

Effective Friday, March 27 the Massachusetts Registry of Motor Vehicles (RMV) is enforcing a strict no walk-in policy at its eight service centers that are open to the general public. The only transactions that will be processed at service centers are those that require an in-person transaction, including Commercial Driving Licenses or Permits (CDLs/CLPs), some new registrations, out-of-state conversions and new Mass IDs.

Customers who need to complete these transactions will be required to make an online appointment reservation, and customers arriving without an appointment will be asked to leave and make an appointment online to return at a future date.

RESERVATIONS

Appointment reservations can be made online at mass.gov/rmv in the myRMV Online Service Center under “Make or Cancel a Reservation.” Customers who make an appointment will receive a confirmation email that they should be prepared to show on arrival at their designated time at a specific service center. Customers can also call the Contact Center at (857) 369-8000 to make a reservation.

The eight RMV Service Centers that are open for reservations are:

  • Boston
  • Brockton
  • Fall River
  • Lawrence
  • Pittsfield
  • Plymouth
  • Springfield
  • Worcester

RMV SERVICES

The RMV offers many services online, including renewing motor vehicle registrations, and customers needing these services will only be serviced online at this time. If the service can be completed online, the RMV will not process the transaction in a service center.

Renewals for standard driver’s license and ID credentials can be performed online at Mass.Gov/RMV along with more than 40 other transactions that can be conducted online, over the phone, or by mail.